FAQs

Frequently Asked Questions (FAQ)

🛒 Orders & Payments

What payment methods do you accept?
We offer Cash on Delivery (COD) all across Pakistan. You can pay when your order is delivered to your doorstep.

Do I need to pay in advance?
No, advance payment is not required. You can pay in cash at the time of delivery.

Can I cancel my order?
Yes, you can cancel your order before it is shipped. Contact us as soon as possible for cancellation.

🚚 Shipping & Delivery

Where do you deliver?
We currently deliver all over Pakistan.

How long does delivery take?
Delivery usually takes 3–7 working days depending on your city.

How much is the delivery charge?
Delivery charges may vary depending on your location and product.

How can I track my order?
Once your order is shipped, we will provide tracking details via SMS or WhatsApp.

📦 Products & Quality

Are your products original?
We ensure all products meet quality standards before shipping.

Will I receive the same product as shown?
Yes, we try our best to deliver exactly what is shown. However, slight differences may occur due to lighting or packaging updates.

Do you check products before shipping?
Yes, every product is checked before dispatch to ensure quality.

🔁 Returns & Exchanges

Do you accept returns?
Yes, we accept returns only if the product is damaged, defective, or incorrect.

How many days do I have to return a product?
You must contact us within 3 days of receiving your order.

Is there any return condition?
The product must be unused and in original packaging.

🔒 Privacy & Safety

Is it safe to order from your website?
Yes, your personal information is secure and will not be shared with anyone.

💬 Customer Support

How can I contact you?
You can contact us via WhatsApp or our contact form.

How long does it take to get a response?
We usually respond within 12–24 hours.

Thank you for shopping with us! If you have any questions, feel free to reach out—we’re always here to help.